Just a commitment? Or is it possible it could really could make a difference – if it was actually delivered? For some retailers, the ‘golden age’ of motoring is a place worth revisiting. Is the delivery of your customer service ideal locked into a presentation, endless discussed, debated, cited and circulated – but condemned to […]

Consumer watchdog Which? recently ranked Halfords in last place in a shopper satisfaction survey of the UK’s 100 most popular stores, with staff cited as ‘rude and unhelpful’. Days after that news broke, the brand also announced its intention to open a further 400 Autocentres in the next five years, as part of an overall […]

London_201010_sml From yesterdays London West End store audit and recee, a short slideshow for you of what was seen/scene.