So, perhaps not exactly hot off the press, but having dropped by the Hyundai store at Stratford’s Westfield complex (worth a visit in it’s own right), here’s the thing. It really isn’t any surprise that the place is doing as well as reported, given the simplicity of what it delivers – a straightforward and strikingly […]

This is a simple re-post from the Bank of England Bank Underground blog, but well worth a read, especially given the recent reports about the UK economic prognosis for the next year. Question is, is a predominantly finance-driven new car sales culture going to sustain the dealership business model? If not, what are the alternatives? […]

and apologies in advance if you’re lunching… Thomas Nagel wrote (in “Birth, Death, and the Meaning of Life,”) a short thought experiment The Spider in the Urinal. Apparently he was inspired(?) by a episode in his life on visits to the bathroom at the institute where he was teaching and “noticed a sad little spider […]

Your wait is important to you. No, really, it is. I didn’t know this, but some online services actually make us wait for their response. I learned this via Mark Wilson, who revealed as much in his latest post. The fact is that returning a search result usually takes micro-seconds, but we’re suspicious creatures. Anything […]

…thanks Yogi Berra for the gift of a headline for this post. The featured image, captured from Street View, shows one of the UK’s dwindling number of original car dealership operating models – where purchase, service and everyday running are all available under one canopy. Here’s another, and they usually sport a small market town […]

Stumbled on this, really neat and rather useful interpretation and presentation – take a look through and tell me how you feel… The Ekmans’ Atlas of Emotions

On a scale of 1 to 10, how would you rate your satisfaction with surveys? And on a scale of 1 to 10, how likely would you be to recommend these surveys to any of your friends? If you answered less than 5 please say why. Feedback is important. It can help us understand when […]

The featured picture, and starting point for this piece, is from a series taken at Masdar City in the UAE by photographer Etienne Malapert. The city was  “scheduled to be completed this year but many developers and planners have given up on the original goal of building the world’s first zero-carbon city due to seemingly […]

In the mid-90’s, the established travel operator business was in turmoil, faced with increasingly challenging market conditions. While there was still much to be said for the comfort in leaving all the arrangements to the operator – and paying accordingly, either at a premium or at discount, depending on your taste for the familiar or […]

As the small screens we face-off to increasingly dominate much of the interaction (conversation?) between us and, well, most things now, having a way with a mircocopy (or rather more emotively perhaps, a Few Good Words) is a skill as important as the design of rest of the UI. And while txt, icons and emoji’s […]