Generating loyalty among shoppers is proving to be a challenge in the ultra-competitive UK supermarket sector, where customers value a complex combination of price, convenience, quality and choice. A 2017 study by loyalty experts ICLP found that while just over a third of Tesco and Sainsbury’s customers feel their custom and loyalty is rewarded, only […]
Taking advice from complete strangers has always been part of life. Whether in a town that’s new to us, or seeking advice about something we’re not an expert on (such as when we take a car for new tyres), we’ve often had to turn to people we don’t know for guidance. The prevalence of online […]
Amid ongoing speculation about whether haggling will eventually cease to be part of buying a car, we’ve spent some time recently reflecting on why it’s so painful. We know that many customers don’t like to haggle – in fact around three-quarters of younger car buyers in the UK are put off from price negotiation as […]
Another week, another round of autonomous vehicle announcements. The last seven days’ worth included a few that caught our attention here, not least the news that Voyage’s self-driving cars are set to be introduced to The Villages, a 125,000-resident retirement community in Florida, US. This second ‘deployment’ will see the company’s autonomous vehicles operating across […]
There has been much written recently on how autonomous cars may change our lives and landscapes if their use becomes widespread. Before then, however, the increasing acceptance and adoption of electric cars may introduce rather more prosaic and iterative changes. just-auto.com recently reported that Shell “is trying to rethink the refuelling station for the electric […]
At Meda we’re always thinking about how we can help brands to deliver better retail experiences – and with substantial amounts being invested in new and refurbished facilities, we increasingly ask: will the returns support these investments, and is scale a requirement for delivering great experiences? Our thoughts on those questions, and why we take […]
It seems that last year may have been the year when the automotive industry turned a corner, leaving behind a century of steady development, and entered a brave new world where its decades-old business model becomes increasingly irrelevant, thanks in no small part to the involvement of (or interference by, depending on your view) the technology sector.
Motor shows continue to be snubbed by big automotive brands, who are increasingly attending events such as the Consumer Electronics Show (CES). This year’s CES saw myriad automotive-related products and services launched, including important announcements from Faraday Future, Harman, TomTom and Delphi, while the keynote address was delivered by Carlos Ghosn (Chairman and CEO of Renault and Nissan, and Chairman of Mitsubishi Motors).
Yesterday, Geely, owners of Volvo, launched a new car brand: Lynk & Co. The company also launched its first product – the logically-named 01 – which follows the Qoros and Borgward approach of ‘designed in Europe, made in China’. The car itself looks conventional, albeit contemporary – an SUV with a choice of conventional, hybrid […]
Three stories on the BBC News website, tenuously linked to one another, caught my eye this week. Two stories come from the States but all involve large structures that can be seen – and were possibly designed to be seen – from the road, as well as those celebrating past of anticipated glories and which […]
It’s been a couple of weeks since a retrospective celebrating the work of Ove Arup opened at the Victoria & Albert Museum in London. ‘Engineering the World: Ove Arup and the Philosophy of Total Design’ runs until November and looks at the work of a man whose work crossed disciplines and included the iconic Sydney Opera House. […]